Delivery & Returns

Online Returns policy

 If for any reason you want to return or exchange your order, we are happy to exchange or refund any item purchased online (this does not include sale items).  Items purchased on sale or at a discounted price cannot be returned or exchanged, no exceptions will be made for any fit or sizing issues.

Please email info@virtueswim.conz​ ​ ​if you have any questions regarding your return.

Please note any returns must be received within 7 days of purchase.

All returns must be in original packaging, proof of purchase, tags and all swimwear must have the hygiene sticker un-tampered with.  If the sticker has been removed and stuck back on we will not accept this return.  Swimwear/garments must be in the same condition as you received them.

WHEN YOUR GARMENTS ARRIVE

  • Please try on your garment OVER underwear until you are 100% sure you are happy with the fit/size
  • We will not accept your return if there are deodorant, fake tan, body lotion/oil or hygiene marks on the garments.
  • Please do not tamper with the tags or hygiene label. Products must be 100% re-sellable & in original condition to be returned to us.
  • All return details are in your package

Postage of Exchange or Refund

Send goods to us via a tracked method:   

Virtueswim - Online Returns, ​
11 Essex Road
Mt Eden 
Auckland 1024 
NEW ZEALAND

​Please note Virtueswim does not take responsibility for any items lost in the process of returning them to us and this is why we recommend a traceable method.  We will organise a exchange or refund you once the swimwear/garment has been returned and accepted by Virtueswim.​ Return shipping costs are to be covered by the customer.​

 

​My item is faulty

If you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 7 days of purchase​.​

​If an item is faulty and you purchased it online, please email us at info@virtueswim.co.nz with a description of what the fault appears to be and any images of the fault.  We will then start the faulty returns process for you.

If you purchased your item in store, feel free to come in and someone will be able to help you.

Returns will not be accepted if:

-The care instructions have not been followed​

-There is no proof of purchase 

-The fault has been caused due to lack of care of the item

If the fault is caused by the customer or has occurred outside the warranty time frame, the return maybe accepted however any repairs will be at the cost of the customer.

Please allow up to 3 working for returns to be processed, as we work hard to get you the best possible out come.