Delivery & Returns

​RETURNS, REFUNDS AND EXCHANGES

In-store Policy

Virtueswim does not offer refunds or exchanges for change of mind purchases. If you have personally selected and tried on your garments in-store, we do not offer exchanges.  If the item has been purchased as a gift, a store credit may be provided within 7 working days of original purchase date if the garment meets our conditions below:

  • Tags are attached
  • Hygiene sticker is un-tampered with
  • Proof of purchase
  • Garment in original condition, including unworn and unwashed

Please note Virtueswim does not offer exchanges or refunds on sale or discounted items.

 

Online Store Returns policy

 At Virtueswim we understand that shopping for swimwear online can be hard and not be 100% right every time.  If for any reason you want to return or exchange your order, we are happy to exchange or refund any item purchased online (this does not include sale items), sale items are strictly final sale.

Please email info@virtueswim.conz​ ​ ​if you have any questions regarding your return.

Please note any returns must be received within 7 days of purchase and all returns must be in original packaging, proof of purchase, tags and all swimwear must have the hygiene sticker un-tampered with.  If the sticker has been removed and stuck back on we will not accept this return.  Swimwear/garments must be in the same condition as you received them.

Please try your swimwear on over your own underwear. In the interest of hygiene.  We may refuse returns if this obviously hasn't been done.

 

Postage of Exchange or Refund

Send goods to us via a tracked method:   

Virtueswim - Online Returns, ​
Shop 8, 283 Ponsonby Road,
Ponsonby,
Auckland 1011,
NEW ZEALAND

​Please note Virtueswim does not take responsibility for any items lost in the process of returning them to us and this is why we recommend a traceable method.  We will organise a exchange or refund you once the swimwear/garment has been returned and accepted by Virtueswim.​ Return shipping costs are to be covered by the customer.​

 

​My item is faulty

If you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 7 days of purchase​.​

​If an item is faulty and you purchased it online, please email us at info@virtueswim.co.nz with a description of what the fault appears to be and any images of the fault.  We will then start the faulty returns process for you.

If you purchased your item in store, feel free to come in and someone will be able to help you.

Returns will not be accepted if:

-The care instructions have not been followed​

-There is no proof of purchase 

-The fault has been caused due to lack of care of the item

If the fault is caused by the customer or has occurred outside the warranty time frame, the return maybe accepted however any repairs will be at the cost of the customer.

Please allow up to 3 working for returns to be processed, as we work hard to get you the best possible out come.