Delivery & Returns
I want to return my item
At Virtueswim we understand that shopping for swimwear online can be hard and not be 100% right every time. If for any reason you want to return or exchange your order, we are happy to exchange or refund any item purchased online (this does not include sale items), please email firstname.lastname@example.org if you have any questions regarding your return.
Please note any returns must be received within 14 days of purchase and all returns must be in original packaging, proof of purchase, tags and all swimwear must have the hygiene sticker un-tampered with. If the sticker has been removed or removed and stuck back on we will not accept this return. Swimwear/garments must be in the same condition as you received them.
Send goods to us via a tracked method: Virtueswim - Online Returns, Shop 8, 283 Ponsonby Road, Ponsonby, Auckland 1011, NEW ZEALAND
Please note Virtueswim does not take responsibility for any items lost in the process of returning them to us and this is why we recommend a traceable method. We will organise a exchange or refund you once the swimwear/garment has been returned and accepted by Virtueswim.Return shipping costs are to be covered by the customer.
Any items purchased in store, are able to be returned within 14 days and must have all original tags and in brand new, unworn condition. For these purchases, we are only able to organise a Virtueswim Credit or an exchange. We cannot issue a refund for these items unless they are faulty, on the premise that you have been in store to view and try the item. Items purchased over the phone with stores follow this same process. If you are unsure of the item, you will be best to purchase this online!
My item is a Sale item, can I return it?
Sale items are strictly FINAL SALE, and will not be accepted for return, exchange or refund.
Any item purchased at a sale price in store, cannot be returned or exchanged on the premise that you have shopped in store and had the opportunity to view and try the item. If goods are faulty we will meet our obligation under the Consumer Guarantees Act to provide a remedy.
Please make sure you read and understand our returns and exchanges policy as below.
The following are Virtueswims terms and conditions. These may be amended or modified at any time without any prior notice to an individual. By using our website, you acknowledge and agree to these terms and conditions. Please be careful of your jewellery and other items when wearing our beachwear garments as fabrics can be damaged easily.
Garments that are damaged from wear will not be refunded or exchanged.
Please be careful of your jewellery and other items when wearing our beachwear garments as fabrics can be damaged easily.
Also note that wear and tear in the course of normal use is not considered a manufacturing fault.
Due to hygiene reasons all jewellery is final sale. Jewellery that is damaged from wear after purchasing cannot be returned.
Please note we are unable to accept online returns or exchanges to our physical boutique, they must be returned via courier traceable method.
We reserve the right to refuse an exchange/refund if you don't meet our terms and conditions.
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safety we will not be able to complete the refund, so its recommended to use a traced method for safe delivery.
My item is faulty
If you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 14 days of purchase.
If an item is faulty and you purchased it online, please email us at email@example.com with a description of what the fault appears to be and any images of the fault. We will then start the faulty returns process for you.
If you purchased your item in store, feel free to come in and someone will be able to help you.
Returns will not be accepted if:
-The care instructions have not been followed
-There is no proof of purchase
-The fault has been caused due to lack of care of the item
If the fault is caused by the customer or has occurred outside the warranty time frame, the return maybe accepted however any repairs will be at the cost of the customer.
Please allow up to 10 working for returns to be processed, as we work hard to get you the best possible out come.